Queue Management System

About This Project

A real-time queue management system built during my On-the-Job Training (OJT) for DMW and OWWA operations. The system connects a kiosk intake flow, officer dashboards, admin controls, a history viewer, and a serving board — all synchronized in real time through WebSocket updates.

Key Features

• Client Intake Kiosk: Walk-in clients are registered and routed to the correct agency queue
• Officer Dashboards: DMW and OWWA officers manage their queues with real-time notifications
• Serving Board: Large-screen display showing currently serving and waiting tickets
• Admin Dashboard: Centralized control with statistics, reset, and system management
• Text-to-Speech Announcements: Google TTS-powered voice calls for ticket numbers
• Auto Backup & Reset: Midnight auto-backup with sequential ticket numbering (D-001, O-001)
• Dark/Light Theme: Unified theme toggle synchronized across all connected dashboards
• Screensaver Mode: Idle-state screensaver with agency info cycling on the serving board